Return and Refund Policy
Effective Date: 3 April, 2026
At Flyhwak.com, we aim to provide a smooth and transparent booking experience. This Return and Refund Policy outlines the terms under which cancellations, refunds, and changes are processed for travel services booked through our website.
1. Nature of Services
Flyhwak.com offers travel-related services, including flight reservations and booking assistance. Due to the nature of these services, traditional “returns” do not apply. Instead, cancellations and refunds are subject to the policies of airlines and travel service providers.
2. Cancellation Policy
- All cancellation requests must be made through our customer support team.
- Cancellation eligibility depends on the fare rules set by the airline or service provider.
- Some tickets may be non-refundable or may include cancellation penalties.
- Requests should be made as early as possible to minimize applicable fees.
3. Refund Eligibility
Refunds are processed based on the rules of the airline or travel provider:
- Refundable Tickets: Eligible for a refund, subject to airline terms and applicable service fees.
- Non-Refundable Tickets: May not qualify for refunds but could be eligible for credits or future travel, depending on the airline.
- Partially Used Tickets: Refunds, if applicable, are calculated based on remaining segments and airline rules.
4. Service Fees
- Flyhwak.com may charge a service fee for processing cancellations, changes, or refund requests.
- These fees are separate from airline penalties and are non-refundable.
5. Refund Processing Time
- Approved refunds are processed back to the original payment method.
- Processing times vary depending on the airline and payment provider.
- Typically, refunds may take 7–21 business days, but delays may occur beyond our control.
6. Changes and Modifications
- Changes to bookings (such as travel dates, destinations, or passenger details) may incur additional costs.
- Fare differences and airline change fees will apply.
- All changes are subject to availability and airline approval.
7. No-Show Policy
- Failure to appear for a scheduled flight (“no-show”) may result in forfeiture of the ticket value.
- Refunds or credits in such cases depend entirely on airline policies.
8. Special Circumstances
In certain situations (such as medical emergencies or flight disruptions), refund requests may be considered on a case-by-case basis. Supporting documentation may be required, and approval depends on the airline or provider.
9. Chargebacks and Disputes
- Customers are encouraged to contact us directly to resolve any issues before initiating a chargeback.
- Unauthorized chargebacks may result in suspension of services and additional review.
10. Contact Us
If you have any questions or wish to request a cancellation or refund, please contact us:
- Website: Flyhwak.com
- Email: support@flyhwak.com
- Phone: +1 (800) 123-4567
By using Flyhwak.com, you acknowledge that you have read and agreed to this Return and Refund Policy.