Post-Ticket Service Policy

Last updated: August 18, 2026

Overview of Post-Ticketing Fees

All travel bookings made through FlyHwak (operated by Flyza Travels LLC) are subject to the specific fare rules and restrictions of the respective Travel Supplier (airlines, hotels, or vendors).

When you request changes, cancellations, or administrative updates to a confirmed and issued reservation, two separate sets of fees apply:

Travel Supplier Fees: Penalties, fare differences, or rebooking charges imposed directly by the airline or hotel.
FlyHwak Post-Ticketing Processing Fees: Non-refundable administrative service fees charged by FlyHwak for facilitating post-issue requests with suppliers.

Post-Ticketing Fee Structure

Service Requested	Description	FlyHwak Agency Fee
24-Hour Cancellation / Void	Cancellation requested within 24 hours of booking for eligible US flights booked at least 7 days before departure.	$0.00 (Supplier rules apply)
Voluntary Flight Cancellation	Processing cancellation and requesting future travel credit or refund from the airline post 24-hour window.	$50.00 – $100.00 per ticket
Flight Date / Itinerary Change	Rebooking flight dates, times, or routing post-ticketing.	$50.00 – $75.00 per ticket + fare difference
Name Correction / Detail Fix	Correcting minor spelling errors or passenger title updates per airline policies.	$25.00 – $50.00 per ticket
Special Service Request (SSR)	Requesting wheelchair assistance, pet travel, special meals, or seat selection post-booking.	$15.00 – $30.00 per request
Involuntary Schedule Change Assistance	Assisting passengers with rebooking or refund claims due to airline-initiated schedule changes or cancellations.	$0.00
Baggage Allowance Addition	Adding prepaid check-in luggage to an existing booking.	$15.00 per bag + airline fee
Refund Re-issuance / Credit Exchange	Applying an existing Future Travel Credit toward a new flight reservation.	$50.00 per ticket

Important Conditions

Non-Refundable Agency Fees: All FlyHwak post-ticketing service fees are 100% non-refundable, regardless of whether the airline or supplier ultimately grants or denies the requested change or refund.
Payment Authorization: Post-ticketing requests will only be processed after you explicitly authorize and pay the required agency fees and supplier penalties.
Supplier Constraints: Certain promotional, basic economy, or non-changeable tickets strictly prohibit post-ticketing modifications or cancellations per airline fare rules.

How to Submit a Post-Ticketing Request

To request a date change, name correction, or cancellation, please contact our support team with your booking reference number and primary passenger details:

Legal Entity Name: Flyza Travels LLC (operating as FlyHwak)
Website: https://flyhwak.com/
Support Email: support@flyhwak.com
Toll-Free Phone: +1 (857) 226-2899
Registered Physical Address: 1309 Coffeen AveSheridan, WY 82801, USA